The customer journey begins with a simple introduction. Once we get to know your business, a Program Manager or Customer Relations Manager will contact you to learn more about your needs and requirements.
After that, we will figure out a solution together that NCA can provide for you. From there, it is your choice on whether or not to carry through with the purchase decision and partner with National Circuit Assembly.
We like to think of you as more of a partner than a customer. Once your purchase decision is made, our program managers will plan and work with you to ensure you have the best experience with us. Our program managers are the epitome of compassion and empathy and are determined to see you succeed and have you know you made the right move choosing NCA.
From there, we establish a system of testing, troubleshooting, and quality control to ensure your product is proceeding in the right direction. We will work with you to solve any problems we encounter and continue to improve our working relationship.